This article explains how customers can accumulate and redeem points for in-store purchases, enhancing customer engagement both online and at physical store locations.
Implementing Loloyal Loyalty with Shopify POS:
- Initial Setup: Ensure you have both Loloyal Loyalty and Shopify POS installed on your iOS or Android device.
- Activation Process:
- Open Shopify POS on your mobile device.
- From the POS home screen, select the App option.
- Choose Loloyal from the list of apps.
- Once set up, a Loloyal Loyalty title will appear in the apps section.
Configuring In-Store Points Redemption:
- Reward Options: You can offer two types of rewards in-store: a fixed amount or a percentage off.
- Setting up Rewards:
- Access the Loloyal Loyalty dashboard, navigate to the Points program, and find the 'Ways to Redeem' section.
- Add rewards specific to Shopify POS.
- These rewards will be visible through the POS app or Loloyal online, only to the merchant.
Earning Points Through In-Store POS Orders:
- Customers earn points on in-store purchases.
- To attribute points, add the customer to their profile on the POS system during checkout.
- Customers will be notified via email about their earned points.
Spending Points in In-Store POS Orders:
- When checking out in-store, adding a customer to the cart will display their points balance.
- To redeem points, choose an appropriate reward during checkout.
Frequently Asked Questions:
- Redeeming Online Rewards In-Store: In-store, only POS-specific rewards can be redeemed. Other rewards remain online-exclusive.
- Visibility of Rewards in POS App: Only POS-specific rewards are available in the Shopify POS app.
- Tracking Points Redemption: POS orders will show a discount line item indicating point usage. The customer's profile will detail the redemption under the activity section.
- Refunding Points: If a discount is removed, or the customer is cleared from the cart, points are automatically refunded.
- Correct Customer Profile: Ensure the correct customer profile is used, especially if a customer has multiple emails.
This system creates a cohesive experience for customers, allowing them to engage with your brand seamlessly, whether shopping online or at a physical location.