The Points Program is a guideline to offer customers reward points for each purchase, sharing on social media, reviews, birthdays, or gamification. It helps you establish your loyalty customer kingdom which is effective for growing revenue and building lifelong customers.

You can create and detail on Loloyal how customers can earn points, how many they can earn, and what rewards they can redeem with their accumulated points. 

Check the following instructions for setting up your own customer points program.

Earning Points

1. From the Loloyal navigation page, go to Points.

2. In the Points Program window, make sure you’ve enabled the program.

3. Select how customers earn points in the Earning Points section and set it to On. In the example below, we select Make a purchase. In this way, customers can earn points every time they purchase from your store.

4. Click Add rule.

5. Then select the  Earning Type:

5.1 Increments of points (recommended for purchases) - Customers will earn a certain number of points each time they reach the amount you have set. For example, customers will get 5 points for every 5 euros spent.

5.2 Fixed amount (recommended for one-time actions, such as Signup) - Regardless of the amount, customers will receive a certain number of points as long as they complete a transaction. For example, customers will get 10 points per transaction.

6. Set the number of points you want to grant to your customers. 

7. After confirming the settings, click Save.

8. Now, you can inform your customers that they can earn 5 points for every dollar or euro they purchase.

Common Questions

1. Is Loloyal compatible with multiple currencies?

Loloyal is only compatible with your store's default currency. Points for completed orders will always correspond to the default currency value of the order. Points will be based on the default currency value of the order, even if you are a Shopify Premium user or using a geolocation app that allows customers to checkout in their currency.

2. Are taxes and shipping charges included when customers earn points?

This is the default behavior of the app. We plan to make these optional for you, so please contact us if you have an urgent need.