ParcelPanel automatically sends shipping notifications to your customers and yourself based on 6 key shipment status updates.

Even better, if you sell globally, ParcelPanel can also send localized, multilingual shipping notifications to your customers based on their language.

This keeps you and your customers informed about the progress of the orders, enhances your brand awareness, improves the post-purchase experience for your customers, and drives more repeat sales through smart marketing channels.

How to Set It?

Please navigate to ParcelPanel admin, then move to the Settings tab, and then the Shipping notifications page appears. Enable the shipment status notifications that you want to send to your customers and yourself based on your actual needs.

We recommend selecting all shipment status notifications for your customers and the exception shipment status notification for yourself.

To Customers

To Yourself

Shipment notifications, in a way, stand for the brand image when customers open the notification to check detailed content. So you can customize the notification template, making it consistent with the brand identity. 

To learn how to customize the notification template, please refer to this documentation: How to Customize ParcelPanel Shipping Notifications?

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐