1. How Do We Sync and Track Your Orders?

Notes: In general, the Shopify API helps two different applications communicate with each other so that once you install Shopify apps, they can transmit information between your Shopify store and themselves.

As for the sync time, it is set to the last 30 days by default. Also, you can change the sync time in the ParcelPanel admin according to your needs. Newcomers? We have a special offer for free syncing and tracking on last-day orders!

Once an order is placed, it is automatically synced to the “Orders” tab in the Parcelpanel admin dashboard, even if a tracking number has not yet been added.

At this stage, the order will appear in the “Pending“ status.

The tracking number will be synced to ParcelPanel after you fill out and add a tracking number in your Shopify admin.

 
Notes: 

As for how to add the tracking number, it's not about ParcelPanel; we are only for tracking and do not handle fulfillment. We know that some merchants add the tracking number via the third-party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To find out which way is better for your Shopify store, we kindly suggest you ask Shopify support for help.

Then our intelligent courier matching system will automatically detect the correct courier and retrieve tracking details from the courier.

2. How Do We Retrieve the Tracking Details?

If you want to add a new carrier, don't hesitate to contact our support team.

We understand the importance of timely updating your shipment status. Please inform us if you find that there are no updates in the ParcelPanel admin but updates on the carriers’ websites. Our dedicated 24/7 support team will promptly investigate the issue for you.