Shipment status is the biggest concern for consumers in the post-purchase experience. They want to know “Where is my order,” which gives them a sense of reassurance, and get ready to pick up parcels.

With parcelPanel, you can add up to three custom shipment statuses with time intervals and descriptions to inform customers about the progress of their orders before you fulfill them.

If a local delivery service is used for your Shopify store, manually updating the shipment status may be what you need. Don’t worry; ParcelPanel has got you covered.

1. Add Custom Shipment Status

Eg: Order #1151 was placed on Aug 27 and needs some days to fulfill, so we can add two custom shipment statuses before you fulfill it to timely inform customers about the progress of this order.

Step 1: Turning to the Custom Shipment Status Page

Please go to the ParcelPanel admin, find the Tracking Page section, then click the Custom shipment status on the left side,  the Custom shipment status page appears.

Step 2:  Filling in Status Fields

Next, you need to click the Add custom shipment status button and fill in the fields according to your needs, see the picture below for detailed operation.

Step 3: Saving Chnages

Finally, remember to save your changes.

Check on your tracking page

Before:

After:

2. Manually update shipment status

ParcelPanel provides auto-update shipment status for you; you can do other important things to drive sales. if you want to do it by yourself, follow the below instructions.

Step 1: 

Please go to the ParcelPanel admin and click Order in the navigation bar, then select the shipments you want to manually change and continue to click Update status in the drop-down menu.

Step 2: 

Next, you need to disable the Automatic shipment status update and check the shipment status you want to change.

Step 3:

Finally, set up the date and time according to your needs and save your changes. See the whole process in the following pictures.

Check on your store tracking page

Before:

After:

Notes:

If you manually change the shipment status, our tracking system will not automatically update it. If you want automatic updates, please re-enable the Automatic shipment status update again.