Shopify order-tracking apps help solve order-tracking issues. But sometimes the shipment status is shown as Pending status when you check it.

Why?

Because the tracking numbers haven’t been added to your orders, as the picture below shows.

What should I do?

All your order data is in the Orders section of your Shopify admin via Shopify official API, including the Order number, Tracking number, etc.

So the only thing you need to do is add tracking numbers to your orders in your Shopify admin, and then the ParcelPanel will automatically sync and track the orders for you.

Notes:

About how to add the tracking number, it's not about ParcelPanel, we are only for tracking and do not handle fulfillment.

As we know, some merchants add the tracking number via the 3rd party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To know which way is better for you, we kindly suggest you ask Shopify support directly for some help.

If you want to figure out how to add tracking numbers to orders on Shopify, check the detailed information here: https://help.shopify.com/en/manual/orders/status-tracking/add-tracking-numbers

Did this answer your questions?

Thank you for your feedback