ParcelPanel automatically sends shipping notifications to your customers and yourself based on 6 key shipment status updates.

Even better, if you sell globally, ParcelPanel can also send localized, multilingual shipping notifications to your customers based on their language.

This keeps you and your customers informed about the progress of the orders, enhances your brand awareness, improves the post-purchase experience for your customers, and drives more repeat sales through smart marketing channels.

How to Set It?

Please navigate to ParcelPanel admin, then move to the Settings tab, and then the Shipping notifications page appears. Enable the shipment status notifications that you want to send to your customers and yourself based on your actual needs.

We recommend selecting all shipment status notifications for your customers and the exception shipment status notification for yourself.

To Customers

To Yourself

Shipment notifications, in a way, stand for the brand image when customers open the notification to check detailed content. So you can customize the notification template, making it consistent with the brand identity. 

To learn how to customize the notification template, please refer to this documentation: How to Customize ParcelPanel Shipping Notifications?

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐

Shopify order-tracking apps help solve order-tracking issues. But sometimes the shipment status is shown as Pending status when you check it.

Why?

Because the tracking numbers haven’t been added to your orders, as the picture below shows.

What should I do?

Notes:

About how to add the tracking number, it's not about ParcelPanel, we are only for tracking and do not handle fulfillment.

As we know, some merchants add the tracking number via the 3rd party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To know which way is better for you, we kindly suggest you ask Shopify support directly for some help. 

If you want to figure out how to add tracking numbers to orders on Shopify, check the detailed information here: https://help.shopify.com/en/manual/orders/status-tracking/add-tracking-numbers

Shipment status is the biggest concern for consumers in the post-purchase experience. They want to know “Where is my order,” which gives them a sense of reassurance, and get ready to pick up parcels.

With parcelPanel, you can add up to three custom shipment statuses with time intervals and descriptions to inform customers about the progress of their orders before you fulfill them.

If a local delivery service is used for your Shopify store, manually updating the shipment status may be what you need. Don’t worry; ParcelPanel has got you covered.

1. Add Custom Shipment Status

Eg: Order #1151 was placed on Aug 27 and needs some days to fulfill, so we can add two custom shipment statuses before you fulfill it to timely inform customers about the progress of this order.

Step 1: Turning to the Custom Shipment Status Page

Please go to the ParcelPanel admin, find the Tracking Page section, then click the Custom shipment status on the left side,  the Custom shipment status page appears.

Step 2:  Filling in Status Fields

Next, you need to click the Add custom shipment status button and fill in the fields according to your needs, see the picture below for detailed operation.

Step 3: Saving Chnages

Finally, remember to save your changes.

Check on your tracking page

Before:

After:

2. Manually update shipment status

ParcelPanel provides auto-update shipment status for you; you can do other important things to drive sales. if you want to do it by yourself, follow the below instructions.

Step 1: 

Please go to the ParcelPanel admin and click Order in the navigation bar, then select the shipments you want to manually change and continue to click Update status in the drop-down menu.

Step 2: 

Next, you need to disable the Automatic shipment status update and check the shipment status you want to change.

Step 3:

Finally, set up the date and time according to your needs and save your changes. See the whole process in the following pictures.

Check on your store tracking page

Before:

After:

Notes:

If you manually change the shipment status, our tracking system will not automatically update it. If you want automatic updates, please re-enable the Automatic shipment status update again.

By default, ParcelPanel auto-generates a tracking page that inherits your Shopify store theme style to help build brand identity. If you want to make some custom changes, check out the following instructions:

1. What Are CSS Codes?

2. CSS Code to Customize Your Tracking Page

1. Center the tracking page title
2. Change the font size of the tracking page title
3. Center the tracking section
4. Customize the input fields
5. Customize the track button
6. Add the hover effect of the tracking button
7. Customize the color of the product link on the tracking page
8. Change the text color of tracking details
9. Solve the issue that there are some black points on the left of the tracking detailed info
10. Add some padding to the top of the tracking page
11. Solve the issue that the order status text is overlapped
12. Change the color of the icons above the progress bar

1. Center the tracking page title

2. Change the font size of the tracking page title

3. Center the tracking section

4. Customize the input fields

5. Customize the track button

6. Add the hover effect of the tracking button

7. Customize the color of the product link on the tracking page

8. Change the text color of tracking details

9. Solve the issue that there are some black points on the left of the tracking detailed info

10. Add some padding to the top of the tracking page

11. Solve the issue that the order status text is overlapped

12. Change the color of the icons above the progress bar

1. How Do We Sync and Track Your Orders?

Notes: In general, the Shopify API helps two different applications communicate with each other so that once you install Shopify apps, they can transmit information between your Shopify store and themselves.

As for the sync time, it is set to the last 30 days by default. Also, you can change the sync time in the ParcelPanel admin according to your needs. Newcomers? We have a special offer for free syncing and tracking on last-day orders!

Once an order is placed, it is automatically synced to the “Orders” tab in the Parcelpanel admin dashboard, even if a tracking number has not yet been added.

At this stage, the order will appear in the “Pending“ status.

The tracking number will be synced to ParcelPanel after you fill out and add a tracking number in your Shopify admin.

 
Notes: 

As for how to add the tracking number, it's not about ParcelPanel; we are only for tracking and do not handle fulfillment. We know that some merchants add the tracking number via the third-party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To find out which way is better for your Shopify store, we kindly suggest you ask Shopify support for help.

Then our intelligent courier matching system will automatically detect the correct courier and retrieve tracking details from the courier.

2. How Do We Retrieve the Tracking Details?

If you want to add a new carrier, don't hesitate to contact our support team.

We understand the importance of timely updating your shipment status. Please inform us if you find that there are no updates in the ParcelPanel admin but updates on the carriers’ websites. Our dedicated 24/7 support team will promptly investigate the issue for you.

ParcelPlanel provides an auto-generated tracking page for your Shopify store that is branded and SEO-friendly with rich custom elements. Adding it to your storefront makes it convenient for your customers to track their orders by themselves, thus decreasing the frequency of asking the support team. By doing this, you can reduce customer anxiety about asking "WIMOS," improve the post-purchase experience and promote more sales by offering recommendations of explosive or featured products.

ParcelPanel Tracking Page Installation Video Tutorial: https://youtu.be/PIXhnZrwGNI

Example Tracking Page:

Follow the instructions to generate the order tracking page for your Shopify store:

Step1: Finding Navigation Page

Step 2: Adding Tracking Page

Secondly, you can choose a preferred menu to add this tracking page. Usually, the main menu is the best choice, which brings your customers back to shopping and drives sales for your store.

Step 3: Filling Menu Item

Then, copy the following code:

"/apps/parcelpanel"

After that, fill in the Name field according to your needs, paste the code into the Link field, click it from the drop-down menu, and click the Add button.

Step 4: Saving Your Changes

If you installed the Trustoo.io app after March 24th, the App embed should be enabled to show the widget. 

Please navigate to your theme editor, select 'App embeds', and enable the Trustoo.io app. For a step-by-step guide, refer to the accompanying image below for comprehensive instructions.

Also, if you change your theme, the above actions should be repeated.

Positive reviews are beneficial for your Shopify store; the more, the better; they serve as a personal endorsement of your products, building trust among potential customers and increasing conversion rates. Doing this word-of-mouth marketing well will promise you considerable growth. We can make the most of numerous positive reviews on the Amazon platform with Trustoo.io. 

Check out the following instructions to import reviews from Amazon:

Import page selection: Import from Amazon

Step 1:

Find the product on Amazon that you want to import reviews from, then copy the page URL. 

Step 2:

Go to the Trustoo Import section, then click the “a” import icon, paste the link URL, and set the review quantity.

Step 3:

Remember to click the Import reviews button /Upgrade unlock button.

Note: 

Import and use reviews, please abide by local laws and policies

Want to boost your Shopify store’s credibility and grow your business?

A great deal of customer reviews serves as social proof for Shopify stores both in products and service.  The AliExpress platform owns tons of reviews, providing a vast customer base worldwide. If we can import these reviews from AliExpress, our stores would build credibility quickly, giving customers confidence and increasing conversion rates. 

With Trustoo, you can import customer reviews in bulk from AliExpress to your Shopify stores and Shopify Plus stores in just a few clicks. 50 reviews at a one-time import! When importing, the Trsustoo app will automatically filter duplicate reviews.

Check the following methods to import reviews from AliExpress. 

Method 1: Import via AliExpress URL (Recommend)

Step 1

Open the page where you want to import reviews of AliExpress products to your Shopify store, then copy the URL.

You can also click on the “search icon” and similar product search results will be given. Make sure to only click on AliExpress products.

Step 2

Go to the Trustoo Import section, find the product where you want to import reviews, and then click the “import” icon.

Step 3

Paste the URL, apply filters, and click the Import reviews button.

You can modify more options, 

Trustoo leverages the Card Carousel to show customer reviews in a more visually appealing and engaging way which attracts more customers to read reviews, thus helping them make purchase decisions and leading to higher conversions for your Shopify store.

Now, see how to display the Card Carousel on the Home Page by following the below steps.

Add Card Carousel in Theme Editor

1. Go to the Widget section, and choose the Card Carousel, the Card Carousel page will appear. Click the Go to settings button under the Add Apps Section on the Theme Homepage.

2. Then, you will enter the theme editor page.

3. Find Template section on the Home page, click Add section

4. Scroll down in the Apps in the Add section, find Card Carousel and click Add

4. After adding, you can preview it on the right side.

5. Press and hold the button behind Apps, drag it to adjust the position

6. After adjusting the position, click Save. Great, now you're all set.

Set the Color Layout Text of the Card Carousel 

1. Go back to the Trustoo Widget section, and choose the Card Carousel.  

2. Under the Show Reviews, you have two choices to set reviews display.

• All: Displays 12 of all reviews in the store

• Featured: Display the latest 12 featured reviews in the store, (how to set featured reviews)  

3. In the Header, you can hide the display and set the color of the header

4. Widget Layout

It is used to set the display effect and color of the carousel block.

5. Scroll Buttons

It is used to set the color of the page-turning button.

6. Set Texts

You can choose the text language and modify them here.

Showing customer reviews on the product pages can greatly enhance a store’s credibility and build trust with potential customers. Customers often check reviews left by those who have already purchased before making purchasing decisions. Merchants should make the best of the review management to increase engagement with customers and improve conversion rates.

So, how to show reviews on the product page? Follow the below steps.

Step1:

Go to the Trustoo Dashboard, then choose the Review widget on the Widget dropdown menu. On the review widget page, you can set the Widget layout and Color, including star color, button background, budget text color, and so on according to your needs. 

Step 2:

After that, you only need to turn on the Activate Review Widget and Save the changes, the review widget will be displayed at the bottom of your product page.

Note: 

After activation, if your page still cannot be displayed or there is a problem with the display, it may be caused by incompatibility with some themes. Please contact us as soon as possible, and we will handle it for you within 48 hours.

The contact information is as follows: support @vstar.email 

Want to boost your Shopify store’s credibility and grow your business?

A great deal of customer reviews serves as social proof for Shopify stores both in products and service.  The AliExpress platform owns tons of reviews, providing a vast customer base worldwide. If we can import these reviews from AliExpress, our stores would build credibility quickly, giving customers confidence and increasing conversion rates. 

With Trustoo, you can import customer reviews in bulk from AliExpress to your Shopify stores and Shopify Plus stores in just a few clicks. 50 reviews at a one-time import! When importing, the Trsustoo app will automatically filter duplicate reviews.

Check the following methods to import reviews from AliExpress. 

Method 1: Import via AliExpress URL (Recommend)

Step 1: 

Open the page where you want to import reviews of AliExpress products to your Shopify store, then copy the URL.

You can also click on the “search icon” and similar product search results will be given. Make sure to only click on AliExpress products.

Step 2:

Go to the Trustoo Import section, find the product where you want to import reviews, and then click the “import” icon.

Step 3:

Paste the URL, apply filters, and click the Import reviews button.

You can modify more options, 

Rating option: To comply with Shopify's relevant policies, rating filtering cannot be selected during import.

Content option: You can filter the comment content and select all comments/text comments/image comments.

Review quantity: Decide how many reviews you want to import at once. It will be set to 20 by default, but you can change it and go a maximum up to 50.

Review country: This option can select the reviews of the corresponding country. After the review is imported, you can also modify the country of the review.

Auto update reviews (9.99 Plan): Record the AliExpress address URL you imported last time, and automatically grab the latest reviews after a certain period.

Review language: Import reviews in the corresponding language according to the language you choose, instead of the default language.

Name language: According to the language you choose, import reviews corresponding to the reviewer's language.

Once you set all the fields according to your preference, tap on the 'Import reviews' button.

Note: Import and use comments, please abide by local laws and policies

Upon clicking the 'Import' button, one pop-up window will appear indicating about the importing process. Make sure you don't close this window as it terminate the importing process.

Method 2: Import Reviews through Bookmarks (Old Version)

Enable the bookmark bar:

For Chrome, Safari, and Opera browsers：

Windows: Press Ctrl + Shift + B keys

macOS: Press Cmd + Shift + B keys

For the Chrome browser, you can also try:

Open Chrome > Click on the three dots at the top right corner > Bookmarks > Show Bookmarks Bar.

For Firefox：

Windows: Press Ctrl + B keys

macOS: Press Cmd + B keys

Step 1:

Go to the Import section and drag the "Import reviews" button to your bookmark.

To keep your data safe, please do not share the "import reviews" button with others or install it on a public computer.

Step 2:

Go to AliExpress and find the product with reviews you want to import.

Step 3:

Click on the "Import Reviews" button on the bookmark.

Step 4:

Select the product from your store and apply the filters.

Here are some crucial details explained:

Store: This is the store where you created the bookmark. If you want to change the store, in the new store, drag the button to the bookmark bar of the browser to create a new bookmark.

Product: Choose the product for which you're importing reviews

Rating option: This field will have 5 stars and 4 stars by default so that you can import the best reviews for the selected product. In case you don't mind importing 3-star reviews or lower, enter the value manually. Note that the lowest you can mention is 1 stars

Review quantity: Decide how many reviews you want to import at once. It will be set to 20 by default, but you can change it and go maximum up to 50

Step 5:

Remember to click the Import reviews button.

Upon clicking the 'Import' button, one pop-up window will appear indicating the importing process. Make sure you don't close this window as it terminates the importing process.

Feature Overview:

Implementing Rewards for Past Actions:

1. Enabling the Feature:

Navigate to your Loyalty Dashboard and go to Settings.

Select the 'Reward Past Actions' option and initiate the process.
Choose the relevant date range to apply this feature retrospectively.
Confirm your selection to start the reward process.

2. Automatic Points Allocation:

• Points will be automatically assigned for past 'Sign up' and 'Place an order' activities.
• For instance, if a customer signed up 95 days ago and placed an order, and your points system offers 100 points for signing up and 200 for an order, they will automatically receive 300 points after you enable this feature.

Select Date range and click the Confirm button on the prompt to proceed with the action.

The points will be processed in the background after clicking that button. 

Important Considerations:

This article explains how customers can accumulate and redeem points for in-store purchases, enhancing customer engagement both online and at physical store locations.

Implementing Loloyal Loyalty with Shopify POS:

1. Initial Setup: Ensure you have both Loloyal Loyalty and Shopify POS installed on your iOS or Android device.
2. Activation Process:
   • Open Shopify POS on your mobile device.
   • From the POS home screen, select the App option.
   • Choose Loloyal from the list of apps.
   • Once set up, a Loloyal Loyalty title will appear in the apps section.

Configuring In-Store Points Redemption:

1. Reward Options: You can offer two types of rewards in-store: a fixed amount or a percentage off.
2. Setting up Rewards:
   • Access the Loloyal Loyalty dashboard, navigate to the Points program, and find the 'Ways to Redeem' section.
   • Add rewards specific to Shopify POS.
   • These rewards will be visible through the POS app or Loloyal online, only to the merchant.
     

Earning Points Through In-Store POS Orders:

• Customers earn points on in-store purchases.
• To attribute points, add the customer to their profile on the POS system during checkout.
• Customers will be notified via email about their earned points.

Spending Points in In-Store POS Orders:

• When checking out in-store, adding a customer to the cart will display their points balance.
• To redeem points, choose an appropriate reward during checkout.

Frequently Asked Questions:

• Redeeming Online Rewards In-Store: In-store, only POS-specific rewards can be redeemed. Other rewards remain online-exclusive.
• Visibility of Rewards in POS App: Only POS-specific rewards are available in the Shopify POS app.
• Tracking Points Redemption: POS orders will show a discount line item indicating point usage. The customer's profile will detail the redemption under the activity section.
• Refunding Points: If a discount is removed, or the customer is cleared from the cart, points are automatically refunded.
• Correct Customer Profile: Ensure the correct customer profile is used, especially if a customer has multiple emails.

This system creates a cohesive experience for customers, allowing them to engage with your brand seamlessly, whether shopping online or at a physical location.

The Lolloyal: Loyalty, Rewards & Referrals app offers an outstanding review rewards feature to encourage customers to give feedback on your products and services. In light of this, we have cooperated with other third-party partners to provide Shopify merchants with multiple options to help them choose a stable and excellent review app. 

Among product review apps, the Trustoo.io Product Reviews App is a great one that enables Shopify stores to collect and display reviews such as photos and videos. In this guide, we will show you how to integrate Loloyal with Trustoo.

Step 1:

First, go to the Loloyal Admin, choose the Integrations section on the top menu bar, then go to Trustoo, and click Free Trial. Connect your Trustoo account to begin.

Install Trustoo.io, and then the Loloyal program will automatically connect and integrate with it.

Step 2:

Go to the Loloyal Points page from the Program dropdown menu, click Add ways to earn points to add the corresponding reward forms, then click Edit button on the Write a site review.

Step 3:

At this point, you will enter the Post a Product review page. Select the Trustoo app and check the connection status, which must be connected. Save the change.

Step 4:

Set the corresponding parameters under IntegrationS with the Trustoo App. You need to click Configure, select Trustoo app, and add the method to earn points through reviews. Finally, remember to Create.

How to manually upload points for customers with a CSV file? 

How to transfer points from one platform to another?

There may be situations where you need to offer points or reset point balances to a large number of customers at the same time, such as an initial program promotion, transitioning to Loloyal from another loyalty provider, awarding points due to a store closure or unavailability, etc. Importing from a comma-separated value (CSV) file is the best way to adjust customer point balances in bulk.

You can import points from all customers in your store, not just those who signed up with an email and password. This means you can also update a guest's point balance via CSV. Some merchants will take this opportunity to encourage customers to sign up for the program so they can use their points.

Import Points via CSV File

Overview

Manually Updating a Single Customer Point Balance

Using a Loloyal CSV Template

Creating a CSV File

Downloading a CSV template

Click the Link to Download the Sample CSV Template

Populating the Template with Customer Data

Using the CSV File to Adjust Customers' Point Balances

Overview

Loloyal CSV Template:

• Using the CSV file to adjust customers' point balances

Manually Updating a Single Customer Point Balance

📋 Note: CSV import is NOT reversible. Once the data is imported, the changes are permanent.

1. Using a Loloyal CSV Template

You can download a point balance CSV template or make your own using Microsoft Excel or Google Sheets. You can also export your existing customer list and modify the file to import.
📋 Note: Mac Numbers can not export the file correctly. CSV import can not be imported using this spreadsheet platform.

2. Creating a CSV File

To import point balances to Loloyal, the CSV file needs to be formatted properly. Use either Microsoft Excel or Google Sheets to create 2 columns titled Email and Points.

3. Downloading a CSV template

You can download the CSV template directly from Loloyal Admin. To download the template in Loloyal, you should go to the Customers page and click Adjust Customers.

From the dropdown of Import points, choose Add points to existing customer balances or Reset existing customer balances—it doesn't matter which you choose at this point, as we’re just accessing the template download link.

4. Click the Link to Download the Sample CSV Template

4. Click the Link to Download the Sample CSV Template 

Exporting existing customers:

• You can download existing customers using the instructions here. 

• Once you have the CSV file, you can remove all of the columns in the sheet except Email and Points, and use this new file as a starting point for any adjustments you make.

5. Populating the Template with Customer Data

With the template in place, you can start entering or modifying customer data. Enter the customer email address in the Email field and the point balances in the Point field. Then, save the worksheet as a CSV file, or if you’re using Google Sheets, export the file to your desktop or other easy-to-retrieve location.

Using the CSV File to Adjust Customer Point Balances

You can adjust point balances in 2 ways:

• Add points to an existing balance

• Reset an existing balance to a new value

Once the CSV is compiled and saved, you can import it into the Loloyal Admin in the Customers section with the Adjust Customers. 

Then, you will be prompted to choose what to do with the imported points. At this point, you can decide whether to add points or Reset your customers' point balances. After choosing the option you want, click the Import button. 

To monitor the progress of import, you can watch the progress tracking bar at the top of the page. 

After the import is complete, you will be alerted by the progress tracking bar and receive an email notification. However, please note that customers will not receive any email notifications about this import.

Deep links can help send users to a specific position by customizing a URL scheme or an intent URL, which saves time and improves the user experience. They can also be set to lead customers to special events or pages to conduct marketing campaigns. 

Loloyal provides the loyalty widget to boost engagements with customers and encourage new sign-ups. You can add deep links to Loloyal’s navigation, menu items, and buttons to activate the loyalty widget. This guide details how Loloyal deep links work.

Here is an example of adding a link in the navigation:

Step 1:

First, you need to go to Loloyal’s main interface, turn to Navigation settings, and find the Main menu.

Step 2:

Then choose Add menu item.

Step 3:

Here, you can give the item a name, then add #loloyal/home in the Link, don't forget to Apply changes.

Step 4: 

Finally, a link will appear on your store navigation, and the customers can click and open the loyalty widget.

The Loyalty Widget:

The Points Program is a guideline to offer customers reward points for each purchase, sharing on social media, reviews, birthdays, or gamification. It helps you establish your loyalty customer kingdom which is effective for growing revenue and building lifelong customers.

You can create and detail on Loloyal how customers can earn points, how many they can earn, and what rewards they can redeem with their accumulated points. 

Check the following instructions for setting up your own customer points program.

Earning Points

1. From the Loloyal navigation page, go to Points.

2. In the Points Program window, make sure you’ve enabled the program.

3. Select how customers earn points in the Earning Points section and set it to On. In the example below, we select Make a purchase. In this way, customers can earn points every time they purchase from your store.

4. Click Add rule.

5. Then select the  Earning Type:

5.1 Increments of points (recommended for purchases) - Customers will earn a certain number of points each time they reach the amount you have set. For example, customers will get 5 points for every 5 euros spent.

5.2 Fixed amount (recommended for one-time actions, such as Signup) - Regardless of the amount, customers will receive a certain number of points as long as they complete a transaction. For example, customers will get 10 points per transaction.

6. Set the number of points you want to grant to your customers. 

7. After confirming the settings, click Save.

8. Now, you can inform your customers that they can earn 5 points for every dollar or euro they purchase.

Common Questions

1. Is Loloyal compatible with multiple currencies?

Loloyal is only compatible with your store's default currency. Points for completed orders will always correspond to the default currency value of the order. Points will be based on the default currency value of the order, even if you are a Shopify Premium user or using a geolocation app that allows customers to checkout in their currency.

2. Are taxes and shipping charges included when customers earn points?

This is the default behavior of the app. We plan to make these optional for you, so please contact us if you have an urgent need.

Four Simple steps to complete Microsoft 365 / Outlook email integration:

Step 1: Please kindly check the screenshots below and follow the path:

"Setting" → "Email"→ "Add an Email" → "Authorization", and then log in to your email account (If your account is from a Microsoft partner, after entering your account, the login page will automatically jump to the partner login page.)






Step 2. If your account is from GoDaddy or other Microsoft partners, please log in to your admin account and make sure to open SMTP. 

Please refer to Microsoft 365 official documentation to enable SMTP, https://aka.ms/smtp_auth_disabled.

E.g. If you log in to your admin account in GoDaddy (sso.godaddy.com), you can click Advanced Settings and turn on SMTP Authentication. Verification will take a moment, please kindly wait for the verification to complete.


Step 3: Click "Edit" to complete the setting and click "Save and Connect".




Step 4: Verify the integration and start enjoying the seamless email experience.

Remark:

If you fail to log in to your email account in step 1, please click"Can't access your account?" and try again. Thank you!

Get ready to streamline your communication! 💬💡

If there is any problem, please do not hesitate to contact us! Thank you very much! 😊

"Email Us" is a widget function that allows you to receive messages from customers through the widget's email feature.

How to set up the widget Email Us?

Turn on the switch of “Display email us" and click "Save change", your customers' emails will display directly in the Inbox, and you can reply through your integrated email. 

Note: If your account integrated emails before, to display messages from "Email us", you need to click switch Email us messages to display only in the Willdesk Inbox, and confirm. After you save the setting, the messages from widget "Email us" will display in your Inbox only.

By integrating Willdesk with Instagram, you enable Willdesk to receive direct messages and messages that mention your account on Instagram. To seamlessly connect Willdesk with your Instagram account, please follow the steps below:

Step 1: To connect Willdesk to Instagram, please kindly make sure your account is a professional Instagram account.

If it is a personal account, please click More ->Settings->Switch to professional account.

Step 2: Please kindly find Linked Accounts in your Facebook Settings, and click Connect Account in Instagram.

Step 3:  Please kindly go to Willdesk Setting page, click Messenger/Instagram, and then click Connect to Facebook.

Before integrating Instagram you need to integrate the corresponding Facebook Fanpage.

          

Step 4:  Please continue to authorize the integration of the professional Instagram account under a certain topic page. 

After integration is authorized, the page will display the associated Instagram name. 

 If you are still unable to receive Instagram messages at Willdesk, please verify that the settings are correct

📺 Kindly take a moment to watch the video below for your reference:

Experience the convenience of seamlessly managing your messages across multiple platforms with Willdesk. Our integration with Instagram ensures swift and efficient customer interactions. If you have any questions or need assistance, feel free to reach out. Thank you for choosing Willdesk!

Efficiently identifying refund-related conversations is essential for managing customer inquiries. You have the flexibility to either use our predefined template or tailor your own refund rule to streamline this process. 

By doing so, you can swiftly assign these inquiries to the appropriate team, mark them as urgent, and apply relevant tags. This automation not only helps minimize losses but also enhances overall efficiency in handling refund requests.

Follow the steps below to establish an automation rule for identifying refunds:

To streamline the process of assigning customer inquiries to specific teams based on message keywords, you can utilize a combination of workflow creation and automation rules. This approach ensures that customers can easily select a particular team when initiating a conversation, leading to automatic assignment of their tickets. This, in turn, optimizes your team's workflow, enabling them to efficiently address various customer concerns.

For detailed instructions on setting up this automation feature, please refer to the following steps:

Step 1: Choose a workflow template and click a delete icon to remove block & children.

Step 2: Click "+" and "Message content"

Step 3: Click the block and edit the text in the setting window at the right side of the page, and click "Save" when you are done.

Step 4: You can edit the workflow name and then make sure you click "Create Flow" to save the settings.

Step 5: Add rules to achieve when incoming messages is "Team *", then assign to team "Team *". Please make sure to click "Save change".

With all the settings done, it will work automatically to assign tickets to a specific team as long as your customers choose one. Please contact us if you have any questions, thank you!

Building a Workflow for Personalized Data Collection

Enhancing customer interactions often requires gathering additional information through pre-chat surveys. These surveys not only enable personalized service but also aid in efficiently allocating resources to resolve customer inquiries. 

While Willdesk offers a robust pre-chat survey in the Widget settings, some users may have specific data collection needs. To cater to this, we've introduced an Automation feature that allows you to create a workflow bot for customizing data collection.

Here's how you can build a workflow to customize data collection:

Step 1: Automation → Template → Use Template

Begin by accessing the Automation section and selecting the desired template to work with.

Step 2: Remove Unwanted Blocks

In the template, identify and delete any blocks that are not necessary for your customized data collection workflow. Simply click the delete icon to "Remove Block & Children."

Step 3: Adding Data Collection Blocks

Next, click the "+" button and choose "Collect data" to initiate the data collection process.

Step 4: Customize Data Collection

Click on the newly added data collection block and customize the content within the settings window on the right side of the page. You have the flexibility to edit all items. 

If you need to collect additional data, click the "+" button and select "collect data" to add more values as per your requirements. Once you've made the necessary adjustments, don't forget to click "Save" at the bottom right corner of the page.

Step 5: Activate the Workflow

Feel free to edit the workflow name at the top left blank field to suit your needs. To activate the workflow, make sure to click "Create Flow" at the top right corner of the page.

For a visual reference and more detailed instructions, you can refer to the video below. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help you make the most of this customization feature. Thank you for choosing Willdesk!

Auto Language Detection with Etranslate

Etranslate offers a handy feature that automatically detects the language of your visitors, enabling you to redirect them to pages in their browser's preferred language. 

This ensures a seamless and personalized experience for your customers. While the feature is designed to work smoothly, here are some common considerations and steps to address potential issues:

Common Reasons for Errors:

1. Etranslate Switcher Widget: The auto language detection feature is designed to work in conjunction with the Etranslate switcher widget. Ensure that you have this widget integrated for optimal functionality.

2. Third-Party Geo-Location Code: Be cautious when using third-party geo-location code, as it may lead to unexpected errors when attempting to utilize the auto language detection feature.

3. Google's Recommendation: Google advises against automatic redirection. While our feature is designed to enhance user experience, it's worth noting Google's perspective on this matter.

4. Shopify Geolocation App: If you prefer an alternative solution, consider using the Shopify Geolocation app for language detection, which can also extend to currency detection.

Enabling Auto Language Detection:

To enable the auto switch language feature, follow these steps:

1. Access the App's Settings: Navigate to the app's Setting section.

2. Enable the Feature: Locate the "Enable" button on the card and click it. The button will change to "Disable" after clicking.

3. Choose a Fallback Language: From the drop-down menu, select a fallback language to be used when a visitor's preferred language isn't available on your list.

4. Update Settings: Click the "Update" button to activate the fallback language feature.

How Auto Language Detection Works:

During a visitor's first visit to your store, they will be presented with content in the language linked to their browser settings. This allows for automatic redirection to pages in their browser's language preference. 

If a visitor's language isn't included in your language list, don't worry—the feature will redirect them to pages in the fallback language you've specified.

If a customer actively selects a language from the language selector, during subsequent visits, they will be redirected to pages in the language they specifically chose. It's important to note that customer selections take precedence over their browser's language settings.

We've introduced a powerful new feature to enhance your store's translation capabilities. With this feature, you can translate content from third-party apps, hard-coded text, tags, and various other resources that aren't accessible through the Shopify API. 

If you have any questions or suggestions regarding the use of this feature, please don't hesitate to reach out to us for assistance.

Note: Currently, we do not support direct editing of content within the class or id elements you've added manually. The content will be auto-translated when accessed, and this will consume credits from your account.

How to Translate Page Elements:

Step 1:

To begin, locate the text you wish to translate on your site. Right-click on it, and from the menu, select the "Inspect" option.

Step 2:

Click on the Inspect selector icon, allowing you to hover over and select the specific area you want to translate.

Step 3:

Copy the text located between the tags or alternatively, you can copy the class or id associated with it. Then, proceed to add the resource to the app's "Translation" section under "Page Elements."

This feature empowers you to translate content that may not be readily available through conventional means, ensuring a more comprehensive and tailored translation for your store. 

Should you have any inquiries or require assistance, please do not hesitate to contact us. We are here to help you make the most of this valuable feature.

Auto Translate

With the Auto Translate feature in Etranslate, you can effortlessly translate your entire store within minutes.

Auto Translate Task

Here's a step-by-step guide on how to use this feature:

1. Add Glossary Rule (If Needed): Visit the Auto Translate page and, if necessary, add a Glossary rule to enhance translation accuracy.

2. Initiate Auto Translation:

   • Navigate to Etranslate >> Translation page.
   • Click the "Translate" buttons to either auto-translate all resources or specific ones based on your preferences.

3. Task Creation: When you initiate the auto-translation process, a task will be automatically generated to translate your content. Please be patient, as the duration may vary depending on the volume of content to be translated.

With the Auto Translate feature, you can significantly expedite the translation process for your store's content, saving you time and effort.

Editing Translations

In this section, we'll dive into the various tools and features available for manual content editing in the Translation section of Etranslate.

Categories and Translation Progress

Within the Translation section, you have the option to switch between different languages to view resource categories and monitor translation progress. Please note that occasionally, word counts and progress updates may experience slight delays due to data synchronization processes.

Global Search Bar

A valuable feature in the translation section is the global search bar. This tool allows you to enter keywords, making it easy to locate specific content and navigate to the editing page swiftly. For instance, you can quickly search for and access the homepage content using this search bar.

Toolbar

On the editing page, you'll find a toolbar designed to streamline your translation management tasks. This toolbar includes the following functions:

1. Language Switching: Conveniently switch between languages as needed.

2. Import / Export: Manage content import and export operations.

3. Sync: Synchronize content updates.

4. Preview: Get a sneak peek of how your translations will appear.

5. Rich Text Editor: We've recently updated the rich text editor for improved speed and stability. It now includes three essential buttons to enhance content management:

   • Copy Button: Use this button to copy the original content, simplifying the translation process.
   • Auto Translate Button: Click the arrow icon to auto-translate a single item, saving you time.
   • Translation History: Keep track of recent manual changes made to your translations.

If the original content is complex or lengthy, we recommend copying it into the text box and then proceeding with the translation. It's important to note that the auto-translate feature consumes your credits. Additionally, while we currently do not record auto-translated content, this feature will be implemented in the future.

Feel free to utilize these powerful translation features to efficiently manage and improve the language content on your online store. If you have any further questions or need assistance, don't hesitate to reach out to our support team.

Handling Languages

In this section, we'll explore how to manage the different languages for your online store using Etranslate.

Default Language

The default language is the primary language your online store uses. To manage it, navigate to Shopify admin >> Online store >> Theme. It's important to note that Etranslate will not alter your default language. We strongly advise against changing the default language, as doing so may lead to additional work or potential translation errors.

Target Language

The target language is the language you want to add to your store for translation. To add a new target language, simply click the "Add language" button. Keep in mind that newly added languages are typically untranslated by default. To handle the translation of these languages, visit the Translation page on Etranslate.

When you're ready to make a target language available to your customers, be sure to publish it. Additionally, if you're utilizing Shopify Markets, ensure that the target language is enabled for one or more markets.

To preview a language, you can click the "Preview" button on the Language page. Please note that the preview function is not supported when the language shows a status of "Not connected."

• Getting Started with ETranslate

  Welcome to ETranslate, the Shopify app designed to make language translation easy and efficient for your online store. If you've just installed Etranslate and are unsure about what to do next, don't worry! This FAQ will guide you through the essential steps to get started.

  Step 1: Adding Target Languages

  Before you can begin translating your content, you'll need to add one or more target languages. Keep in mind that there is a Shopify limitation, typically allowing you to add up to 5 target languages. If you've already reached this limit, you'll need to unpublish one before adding another. However, if you're on the Shopify Plus plan, you can add up to 20 languages.

  Note: Once you've published a language, it becomes visible to your customers. If you've configured custom domains in Shopify, remember to enable the language in the admin domain settings for it to appear correctly.

  Step 2: Auto Translation (Optional)

  If you want to rapidly translate your shop's content, you can take advantage of our AI-powered machine translation feature. Follow these steps:

  1. Select your target language.
  2. Choose the resource type (we recommend "All").
  3. Set the translation status.
  4. Create tasks with a click.

  Please be patient, as the time required for completion depends on the number of words to be translated. You can check the task results in the Translation section. Keep in mind that it may take a few minutes for these translations to appear on your shop's front.

  We recommend configuring Glossary rules before using the Auto Translate feature for more accurate translations. You can also auto-translate individual pieces of content in the Translation section by simply clicking the arrow between the screens.

  Step 3: Manual Translation

  For users who prefer a more hands-on approach or wish to review and fine-tune translations, we offer manual translation options:

  1. Go to the Translation section.
  2. Select the resource type you want to translate.
  3. Edit the translation of items in the right-hand textbox.
  4. You can click the eye icon to preview the translation after saving changes.

  If you're unsure where specific content translation boxes are located, just use the search bar and enter keywords to quickly locate them. Many users choose to review and refine auto-translated content, so feel free to make adjustments as needed.

  Step 4: Language Selector

  To make it easier for your customers to switch between languages, consider enabling the Language Selector:

  1. Go to the app's Settings.
  2. Enable the Language Selector feature.
  3. A floating language selector will automatically appear on your shop.
  4. Customize its style to match your store's design and preferences.

  With these steps, you'll be well on your way to effectively using Etranslate to expand the reach of your online store to customers around the world. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. Happy translating!

Commissionable Sales are the actual sales used to calculate commissions, it does not include shipping and tax by default, and you do not need to set it manually.

The calculation method:

Commissionable Sales = Product Price(displayed on Shopify) - Discounts

Commission = Commissionable Sales * Commission Rate

Example

The Commission Rate defaults to 10%, and the maximum is 90%.

Currently, the commission rule applies to all products in your store. For example, if A customer clicks the affiliate link of product A, but buys other products of the store, the referral order will still be recorded.

Shortly, we will support different commissions for special products. Stay tuned!

Step 1: Apply to the affiliate program

• Apply to your affiliate program and wait to be approved.

Step 2: Promote

• Access to provided resources: store affiliate links, product affiliate links, exclusive discount codes, and intuitive product marketing assets.

• Use marketing channels to promote Merchant's store or products, such as TikTok, YouTube, Instagram, Facebook, etc.

• Bring the affiliate orders

Step 3: Earn commission

• Review the Commission Bill and charge a commission for each successful affiliate order.

Step 1: Set up your program

• Create affiliate program

• Customize the affiliate sign-up page

Step 2: Recruit affiliates

• Add the affiliate sign-up page to your store menu to start recruiting affiliates, ambassadors, and influencers. Also, you can share this link when inviting influencers via social media or emails.

• Automatically or manually approve applicants' applications.

Step 3: Pay commission

• Review affiliate orders, and RecomSale supports automatic approval after a time period.

• Generate commission bills at any time and pay commissions to affiliates.

1. Affiliate Program

   Start by creating a program in RecomSale, where you'll establish essential commission rules, primarily focusing on commission rates.

2. Affiliate Sign-Up Page

   Upon installing RecomSale, an affiliate sign-up page, tailored to your brand, is automatically generated. It can be seamlessly integrated into your store menu for recruiting members, ambassadors, and influencers. Alternatively, you can share this link when inviting potential influencers via social media or email.

3. Affiliate Cooperation Status

   Keep an eye on your affiliates' cooperation status, which includes categories such as Pending, Approved, Denied, and Stopped. Approved affiliates have the privilege to promote your store or products. Affiliates who halt their cooperation cannot continue promoting, but previously generated affiliate orders and commission bills remain unaffected.

4. Affiliate Links

   Affiliate links encompass both store links and product links, serving as tools for affiliates to promote your offerings. Any order stemming from these links falls under the category of an affiliate order.

5. Cookies Duration

   Cookies duration signifies the maximum number of days following the last click before an order is placed (typically within 30-90 days). During this timeframe, RecomSale tracks orders made from the same device and browser-initiated by a customer who initially clicked an affiliate's promotional link. No further clicks or referral orders are recorded after this duration if another member's link is not used.

6. Affiliate Discount Codes

   Affiliates have an additional promotional tool—discount codes. When customers place orders using an affiliate's discount code, RecomSale records the transaction as an affiliate order, triggering the associated commission.

7. Affiliate Orders

   Any order attributed to a customer through an affiliate's efforts is categorized as an affiliate order.

8. Commission Refund Orders

   If an affiliate order incurs commission payment but is subsequently refunded by the customer, the affiliate is responsible for refunding the commission. The refunded commission amount will be deducted from future payments to protect your interests.

9. Commission Bills

   In the "Payments" menu, you can initiate the "Generate Bills" function. This action updates the status of approved affiliate orders to unpaid and calculates pending commission bills based on unpaid affiliate orders and commission refund orders.

RecomSale is dedicated to simplifying the process for merchants to establish brand affiliate signup pages and equipping Shopify merchants with powerful product distribution tools. 

Our mission is to empower merchants in the realms of affiliate, influencer, and ambassador marketing, ultimately enhancing the referral efficiency of stores across various social media platforms.

With RecomSale, you can effortlessly create a branded affiliate program, transforming your customers and social influencers into valued affiliates or ambassadors. They gain access to exclusive affiliate links and discount codes, which they can seamlessly share with their followers or friends on social platforms. 

When someone places an order through an affiliate's link or discount code, the process is streamlined, ensuring a smooth and rewarding experience for all parties involved.

RecomSale takes care of accurate click and valid affiliate order tracking, as well as commission management. Merchants have the flexibility to approve orders and disburse commissions at their convenience. 

Importantly, it's worth noting that RecomSale does not impose any commissions on merchants or affiliates for affiliate orders.

Discover the power of RecomSale and revolutionize your affiliate marketing strategy today. Your success is our priority.

Creating multilingual popups with EcomSend enhances the experience for your global customers. Here’s how you can set it up:

Steps to Create Multilingual Popups:

Understanding Language-Specific URLs:

Switching to French changes it to https://ecomsend-demo.myshopify.com/fr, 

and German to https://ecomsend-demo.myshopify.com/de.

Creating Language-Specific Popups:

For German, do the same with the ‘/de’ extension.

For English and other languages, set appropriate rules based on their respective domain extensions.

By following these steps, EcomSend can effectively present the right popup in the right language, depending on the language your customer has chosen for browsing your Shopify store. 

This approach ensures a more personalized and user-friendly shopping experience for your international audience.

Integrating EcomSend with Shopify Flow can streamline your workflow, especially when managing new subscribers from your popups. Here’s a simplified guide:

Step-by-Step Integration Process:

1. Initiating Workflow Creation:

   • Access the Shopify Flow admin panel.
   • Start the process by opting to create a new workflow.

   Example Use Case: Let's say your goal is to tag new 

    
   

2. email subscribers automatically with "New Subscriber".

   
   
   
   

3. Setting the Trigger:

   • Choose EcomSend as the trigger.
   • Opt for the 'Get new subscribers' option.
     
     
     
     
     

4. Configuring Conditions:

   • Set up specific conditions that need to be met for the workflow to be activated.
     

5. Defining Actions:

   • Determine the actions that will be executed once the conditions are met. This could involve tagging customers, sending notifications, or updating records.
     
     
     
     
     

6. Activating the Workflow:

   • Ensure to enable the workflow to make it operational.
     

By following these steps, you can effectively automate your customer engagement process, making it more efficient and responsive to the actions of your subscribers on EcomSend.

EcomSend offers the flexibility to create multiple popups, catering to diverse user preferences. Here's how it works:

Understanding Multiple Popups in EcomSend:

1. Popup Types: EcomSend features two types of popups - Opt-in and Spin wheel. For each visit, only one popup of each type can be displayed.
2. Hard Triggers: These are triggers unrelated to visitor behavior, like Devices, Page rules, Location rules, and Schedule rules.
3. Soft Triggers: These triggers are based on visitor behavior, such as When and Frequency.
4. Positioning: In the popup library, newly created or duplicated popups get higher positioning, which determines their display priority.

How Popup Display is Determined:

• The system first checks for Hard triggers.
• Next, it evaluates the Type & Position, choosing the highest-positioned popup of each type.
• Finally, it checks if the visitor’s behavior meets the Soft triggers for popup display.

Scenario Example:

• Suppose you have five Opt-in popups and five Spin wheel popups enabled.
• The system first filters through Hard triggers.
• Then it selects the highest-positioned popup of each type.
• The display of these selected popups depends on whether they meet the Soft triggers based on visitor behavior.

Handling Multiple Sticky Discount Bars and Sidebar Widgets:

• Sticky Discount Bars: These will be displayed one above the other at the top of the page.
  
• Sidebar Widgets: These will appear according to their set positions. If multiple widgets are set to the same position, they will overlap.
  
  
  

This system allows for a dynamic and responsive user experience, ensuring that your popups effectively engage different customer segments while maintaining an organized and appealing website layout.

Integrating EcomSend with Shopify marketing apps is straightforward, offering a seamless automation setup for customers engaging with your popups.

Opt-In Popup Integration:

• Example Use Case: Create a welcome automation for new subscribers using Shopify Email.
  
• Subscribers’ Tags: When customers subscribe via EcomSend’s opt-in popup, they're tagged in Shopify with "EcomSend Popups" and a specific popup name tag.
  

Creating a Welcome New Subscriber Automation:

• Step 1: In Shopify admin, navigate to Marketing → Automations, and create a custom automation.
  
• Step 2: Choose 'Customer created' as the Shopify Trigger and include conditions with the tags 'EcomSend Popups' and your specific popup name.
  
• 
• Step 3: Add an action to send a marketing email, customize the template to fit your needs, and then activate the workflow.

Sending Discount Codes via Email:

• Note: If using auto-generated discount codes, pre-selecting them in the email template isn't possible.
• Solution: Manually create a discount in Shopify admin and use this in the Shopify email template. Remember to save the changes for effective subscription-based discount code emailing.

Spin Wheel Popup Integration:

• Subscriber Tags: Subscribers via the spin wheel popup are tagged with "EcomSend Popups," a specific popup name, and a reward label.
• Customized Emails for Different Rewards: If offering varied rewards like discounts or free shipping, tailor your email automation conditions to send distinct emails based on the reward received.
  
  
  

In Summary:

The integration process involves tagging subscribers in Shopify, creating custom automations in the Shopify Email app, and ensuring the appropriate tags and conditions are set for effective and personalized customer communication. This allows for targeted marketing actions based on customer interactions with your EcomSend popups.

Customizing your popup with EcomSend is a straightforward process, designed to align with your brand's unique style and user experience. Here's a simplified guide:

1. Setting Up the Popup:

• App Embed Activation: First, head to the EcomSend admin panel, click on the 'Dashboard' tab, and activate the 'App Embed' feature. Don't forget to save these changes in the Shopify theme editor. If you've recently changed your store's theme, you'll need to re-enable this feature.
• Why App Embed? Endorsed by Shopify, this method ensures a clean, safe, and efficient setup of your popup. For further details, check Shopify's documentation on app embeds.
  

2. Creating and Personalizing the Popup:

• Popup Creation: In the EcomSend admin, go to the 'Popups' tab and create a new popup. You can choose from various templates to start with.
• Customization: Tailor the popup to fit your brand’s style. This includes editing content, changing layout, colors, and adding your logo. You can also adjust the popup's display rules and setup triggers based on various conditions like device type, page rules, location, and schedule.

3. Popup Display and Name:

• Activation: Use the blue switch to toggle the popup on or off. When activated, it displays on your site according to the set triggers.
• Naming: Assign a name to your popup for easy identification in your library. This name is for internal use only and won't be visible to customers.

4. Enhancing Engagement with Rewards:

• Discounts and Rewards: Configure discount coupons and rewards, specifically for spin wheel popups. This includes setting up labels and chances for rewards on the spin wheel.
• Coupon Configuration: Choose from various discount options, including fixed amounts, percentages off, or free shipping. Customize your discount codes and set expiration dates if needed.
• Sticky Discount Bar: After subscription, display the discount code in a sticky bar on your site, ensuring customers don't forget to use it.

5. Refining Popup Triggers and Rules:

• Triggers: Define conditions for popup display, like timing, scrolling behavior, or exit intent.
• Frequency: Set how often the popup appears to each visitor to enhance user experience without overwhelming them.
• Page and Location Rules: Specify which pages or countries the popup should appear in or be excluded from.
• Schedule: Determine if the popup should be active continuously or only during certain periods.

6. Further Customizations:

• CSS and Layout: For more advanced customizations, add CSS codes, and adjust the layout to better align with your brand’s aesthetic.

Remember, these steps are designed to ensure that your popup not only captures attention but also provides a cohesive and brand-consistent experience for your customers. For more detailed instructions and tips, it's always best to consult the EcomSend documentation or support resources.

EcomSend is dedicated to offering a seamless user experience with a simple three-step process to showcase popups on your storefront.

Step-by-Step Guide:

Step 1: Activate App Embed

• Access the EcomSend admin panel, select the 'Dashboard' tab.
• Click on 'Enable app embed' to activate.
• Remember to save changes in the Shopify theme editor.
• Note: If your store theme has been changed, re-activation of the app embed is necessary.
• App embed, endorsed by Shopify, offers a streamlined, code-free installation process. Learn more from Shopify's guide here.
  

Step 2: Create and Personalize Your Popup

• In the EcomSend admin, navigate to the 'Popups' tab.
• Click 'Create popup', choose a template, and then click 'Create popup' again.
• Customize the popup to align with your brand's aesthetics.

Step 3: Publish Your Popup

• Activate the widget by clicking the blue switch.
• For multiple popups, you can also activate them from your popup library.

This method ensures a clean and safe popup display, enhancing your storefront's user experience.

The Email template has the following Liquid objects available:

{{product}}
The product title that the customer subscribed to
{{variant_name}}
The variant option title that the customer subscribed to
{{customer_name}}
The name the customer filled in when subscribed

The SMS template has the following Liquid objects available:

{{product_name}}
The product title that the customer subscribed to
{{variant_name}}
The variant option title that the customer subscribed to
{{customer_name}}
The name the customer filled in when subscribed
{{shop_name}}
The Store name in your setting information
{{product_URL}}
The short link to the product page, can be tracked status as checked when opened

This tutorial only applies if your theme is built for Online Store 2.0 experience.

Recently Shopify announced app block extensions for themes which allow developers to extend themes in a way that protects theme code integrity and provides better app development and merchant experiences.

In order to embed the Back in Stock Email button in areas where your theme allows app blocks, firstly you need to make sure your theme supports app block extensions.

1. Open your theme using an online theme editor. (Shopify Admin > Online Store > Themes > Current theme > Customize)

2. Navigate to the template where you would like to embed the Email button. For this demo, we will be embedding an Email button on of stock product page.

3. Select out of stock product

4. Click "Add to block" and choose our app

5. Drag the button to wherever you prefer
 the button

6. Click save

7. If you want to remove the app block, you can also remove it and then save it.

1. If you are using Dawn or another Shopify 2.0 theme, you will need to make some changes to make the button work.

2. Watch the video tutorial below to learn the simple steps within 2 mins: https://youtu.be/JJItXAlyJPU

3. If you are using themes other than the Shopify 2.0 theme, you can contact us through [email protected] and we will set the button for you.

CW Back in Stock Restock Alert is designed to help Shopify store owners manage and notify customers when products that were previously out of stock become available again. Here's a brief overview of what this app typically offers:

1. Restock Alerts: The app allows customers to subscribe to notifications for specific products that are currently out of stock. When these products are back in stock, customers receive an automatic alert via email or other communication channels.

2. Inventory Management: It provides tools to monitor and manage your inventory effectively. You can set up alerts for low-stock products and take necessary actions to restock them promptly.

3. Customizable Notifications: Store owners can customize the notifications sent to customers when the products they are interested in are back in stock. This helps in maintaining brand consistency and ensuring clear communication with customers.

4. Email Marketing: The app often integrates with email marketing platforms, allowing you to use restock notifications as part of your email marketing strategy.

5. Analytics: Some versions of the app offer analytics and insights into customer behavior related to restock alerts. This can help you make informed decisions about which products to restock and how to target your marketing efforts.

6. Ease of Use: Many Shopify apps, including CW Back in Stock Restock Alert, are designed to be user-friendly, with straightforward setup and management options.

Please note that the specific features and functionalities of Shopify apps can evolve over time, so it's advisable to visit the Shopify App Store or the app developer's website for the most up-to-date information about this particular app. Additionally, user reviews and ratings can provide valuable insights into the app's performance and user satisfaction.