Feature Overview:This feature is a game-changer for incentivizing your existing customers. It allows them to earn points for key actions they've already taken, such as signing up or making a purchase, even before the app's installation. It's especially beneficial for acknowledging and rewarding your longstanding customers for their earlier engagements with your store.Implementing Rewards for Past Actions:1. Enabling the Feature:Navigate to your Loyalty Dashboard and go to Settings.Select the 'Reward Past Actions' option and initiate the process.Choose the relevant date range to apply this feature retrospectively.Confirm your selection to start the reward process.2. Automatic Points Allocation:Points will be automatically assigned for past 'Sign up' and 'Place an order' activities.For instance, if a customer signed up 95 days ago and placed an order, and your points system offers 100 points for signing up and 200 for an order, they will automatically receive 300 points after you enable this feature.Select Date range and click the Confirm button on the prompt to proceed with the action.The points will be processed in the background after clicking that button. Important Considerations:1. The system will backfill points only for 'Sign Up' and 'Place an Order' actions.2. Points are awarded if these actions are currently active in your loyalty program.3. The backfill will include activities for the last 60 days.4. Points for past actions will appear in the member's 'Program Activity' but not under 'Recent Orders'.5. Each reward is issued only once per eligible action performed by the customer.6. This approach not only enhances customer satisfaction but also reinforces their engagement with your brand 7. by acknowledging their loyalty from the outset.

This article explains how customers can accumulate and redeem points for in-store purchases, enhancing customer engagement both online and at physical store locations.Implementing Loloyal Loyalty with Shopify POS:Initial Setup: Ensure you have both Loloyal Loyalty and Shopify POS installed on your iOS or Android device.Activation Process:Open Shopify POS on your mobile device.From the POS home screen, select the App option.Choose Loloyal from the list of apps.Once set up, a Loloyal Loyalty title will appear in the apps section.Configuring In-Store Points Redemption:Reward Options: You can offer two types of rewards in-store: a fixed amount or a percentage off.Setting up Rewards:Access the Loloyal Loyalty dashboard, navigate to the Points program, and find the 'Ways to Redeem' section.Add rewards specific to Shopify POS.These rewards will be visible through the POS app or Loloyal online, only to the merchant.Earning Points Through In-Store POS Orders:Customers earn points on in-store purchases.To attribute points, add the customer to their profile on the POS system during checkout.Customers will be notified via email about their earned points.Spending Points in In-Store POS Orders:When checking out in-store, adding a customer to the cart will display their points balance.To redeem points, choose an appropriate reward during checkout.Frequently Asked Questions:Redeeming Online Rewards In-Store: In-store, only POS-specific rewards can be redeemed. Other rewards remain online-exclusive.Visibility of Rewards in POS App: Only POS-specific rewards are available in the Shopify POS app.Tracking Points Redemption: POS orders will show a discount line item indicating point usage. The customer's profile will detail the redemption under the activity section.Refunding Points: If a discount is removed, or the customer is cleared from the cart, points are automatically refunded.Correct Customer Profile: Ensure the correct customer profile is used, especially if a customer has multiple emails.This system creates a cohesive experience for customers, allowing them to engage with your brand seamlessly, whether shopping online or at a physical location.

The Lolloyal: Loyalty, Rewards & Referrals app offers an outstanding review rewards feature to encourage customers to give feedback on your products and services. In light of this, we have cooperated with other third-party partners to provide Shopify merchants with multiple options to help them choose a stable and excellent review app. Among product review apps, the Trustoo.io Product Reviews App is a great one that enables Shopify stores to collect and display reviews such as photos and videos. In this guide, we will show you how to integrate Loloyal with Trustoo.Step 1:First, go to the Loloyal Admin, choose the Integrations section on the top menu bar, then go to Trustoo, and click Free Trial. Connect your Trustoo account to begin.Install Trustoo.io, and then the Loloyal program will automatically connect and integrate with it.Step 2:Go to the Loloyal Points page from the Program dropdown menu, click Add ways to earn points to add the corresponding reward forms, then click Edit button on the Write a site review.  Step 3:At this point, you will enter the Post a Product review page. Select the Trustoo app and check the connection status, which must be connected. Save the change.Step 4:Set the corresponding parameters under IntegrationS with the Trustoo App. You need to click Configure, select Trustoo app, and add the method to earn points through reviews. Finally, remember to Create.

How to manually upload points for customers with a CSV file? How to transfer points from one platform to another?There may be situations where you need to offer points or reset point balances to a large number of customers at the same time, such as an initial program promotion, transitioning to Loloyal from another loyalty provider, awarding points due to a store closure or unavailability, etc. Importing from a comma-separated value (CSV) file is the best way to adjust customer point balances in bulk.You can import points from all customers in your store, not just those who signed up with an email and password. This means you can also update a guest's point balance via CSV. Some merchants will take this opportunity to encourage customers to sign up for the program so they can use their points.Import Points via CSV FileOverviewManually Updating a Single Customer Point BalanceUsing a Loloyal CSV TemplateCreating a CSV FileDownloading a CSV templateClick the Link to Download the Sample CSV TemplatePopulating the Template with Customer DataUsing the CSV File to Adjust Customers' Point BalancesOverviewLoloyal CSV Template:Using the CSV file to adjust customers' point balancesManually Updating a Single Customer Point Balance📋 Note: CSV import is NOT reversible. Once the data is imported, the changes are permanent.1. Using a Loloyal CSV TemplateYou can download a point balance CSV template or make your own using Microsoft Excel or Google Sheets. You can also export your existing customer list and modify the file to import.📋 Note: Mac Numbers can not export the file correctly. CSV import can not be imported using this spreadsheet platform.2. Creating a CSV FileTo import point balances to Loloyal, the CSV file needs to be formatted properly. Use either Microsoft Excel or Google Sheets to create 2 columns titled Email and Points.3. Downloading a CSV templateYou can download the CSV template directly from Loloyal Admin. To download the template in Loloyal, you should go to the Customers page and click Adjust Customers.From the dropdown of Import points, choose Add points to existing customer balances or Reset existing customer balances—it doesn't matter which you choose at this point, as we’re just accessing the template download link.4. Click the Link to Download the Sample CSV Template4. Click the Link to Download the Sample CSV Template Exporting existing customers:You can download existing customers using the instructions here. Once you have the CSV file, you can remove all of the columns in the sheet except Email and Points, and use this new file as a starting point for any adjustments you make.5. Populating the Template with Customer DataWith the template in place, you can start entering or modifying customer data. Enter the customer email address in the Email field and the point balances in the Point field. Then, save the worksheet as a CSV file, or if you’re using Google Sheets, export the file to your desktop or other easy-to-retrieve location.Using the CSV File to Adjust Customer Point BalancesYou can adjust point balances in 2 ways:Add points to an existing balanceReset an existing balance to a new valueOnce the CSV is compiled and saved, you can import it into the Loloyal Admin in the Customers section with the Adjust Customers. Then, you will be prompted to choose what to do with the imported points. At this point, you can decide whether to add points or Reset your customers' point balances. After choosing the option you want, click the Import button. To monitor the progress of import, you can watch the progress tracking bar at the top of the page. After the import is complete, you will be alerted by the progress tracking bar and receive an email notification. However, please note that customers will not receive any email notifications about this import.

Deep links can help send users to a specific position by customizing a URL scheme or an intent URL, which saves time and improves the user experience. They can also be set to lead customers to special events or pages to conduct marketing campaigns. Loloyal provides the loyalty widget to boost engagements with customers and encourage new sign-ups. You can add deep links to Loloyal’s navigation, menu items, and buttons to activate the loyalty widget. This guide details how Loloyal deep links work.Here is an example of adding a link in the navigation:Step 1:First, you need to go to Loloyal’s main interface, turn to Navigation settings, and find the Main menu.Step 2:Then choose Add menu item.Step 3:Here, you can give the item a name, then add #loloyal/home in the Link, don't forget to Apply changes.Step 4: Finally, a link will appear on your store navigation, and the customers can click and open the loyalty widget.The Loyalty Widget:

The Points Program is a guideline to offer customers reward points for each purchase, sharing on social media, reviews, birthdays, or gamification. It helps you establish your loyalty customer kingdom which is effective for growing revenue and building lifelong customers.You can create and detail on Loloyal how customers can earn points, how many they can earn, and what rewards they can redeem with their accumulated points. Check the following instructions for setting up your own customer points program.Earning Points1. From the Loloyal navigation page, go to Points.2. In the Points Program window, make sure you’ve enabled the program.3. Select how customers earn points in the Earning Points section and set it to On. In the example below, we select Make a purchase. In this way, customers can earn points every time they purchase from your store.4. Click Add rule.5. Then select the  Earning Type:5.1 Increments of points (recommended for purchases) - Customers will earn a certain number of points each time they reach the amount you have set. For example, customers will get 5 points for every 5 euros spent.5.2 Fixed amount (recommended for one-time actions, such as Signup) - Regardless of the amount, customers will receive a certain number of points as long as they complete a transaction. For example, customers will get 10 points per transaction.6. Set the number of points you want to grant to your customers. 7. After confirming the settings, click Save.8. Now, you can inform your customers that they can earn 5 points for every dollar or euro they purchase.Common Questions1. Is Loloyal compatible with multiple currencies?Loloyal is only compatible with your store's default currency. Points for completed orders will always correspond to the default currency value of the order. Points will be based on the default currency value of the order, even if you are a Shopify Premium user or using a geolocation app that allows customers to checkout in their currency.2. Are taxes and shipping charges included when customers earn points?This is the default behavior of the app. We plan to make these optional for you, so please contact us if you have an urgent need.