ParcelPanel automatically sends shipping notifications to your customers and yourself based on 6 key shipment status updates.Even better, if you sell globally, ParcelPanel can also send localized, multilingual shipping notifications to your customers based on their language.This keeps you and your customers informed about the progress of the orders, enhances your brand awareness, improves the post-purchase experience for your customers, and drives more repeat sales through smart marketing channels.How to Set It?Please navigate to ParcelPanel admin, then move to the Settings tab, and then the Shipping notifications page appears. Enable the shipment status notifications that you want to send to your customers and yourself based on your actual needs.We recommend selecting all shipment status notifications for your customers and the exception shipment status notification for yourself.To CustomersTo YourselfShipment notifications, in a way, stand for the brand image when customers open the notification to check detailed content. So you can customize the notification template, making it consistent with the brand identity. To learn how to customize the notification template, please refer to this documentation: How to Customize ParcelPanel Shipping Notifications?Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you 🧐

Shopify order-tracking apps help solve order-tracking issues. But sometimes the shipment status is shown as Pending status when you check it.Why?Because the tracking numbers haven’t been added to your orders, as the picture below shows.What should I do?All your order data is in the Orders section of your Shopify admin via Shopify official API, including the Order number, Tracking number, etc.So the only thing you need to do is add tracking numbers to your orders in your Shopify admin, and then the ParcelPanel will automatically sync and track the orders for you.Notes:About how to add the tracking number, it's not about ParcelPanel, we are only for tracking and do not handle fulfillment.As we know, some merchants add the tracking number via the 3rd party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To know which way is better for you, we kindly suggest you ask Shopify support directly for some help. If you want to figure out how to add tracking numbers to orders on Shopify, check the detailed information here: https://help.shopify.com/en/manual/orders/status-tracking/add-tracking-numbers

Shipment status is the biggest concern for consumers in the post-purchase experience. They want to know “Where is my order,” which gives them a sense of reassurance, and get ready to pick up parcels.With parcelPanel, you can add up to three custom shipment statuses with time intervals and descriptions to inform customers about the progress of their orders before you fulfill them.If a local delivery service is used for your Shopify store, manually updating the shipment status may be what you need. Don’t worry; ParcelPanel has got you covered.1. Add Custom Shipment StatusEg: Order #1151 was placed on Aug 27 and needs some days to fulfill, so we can add two custom shipment statuses before you fulfill it to timely inform customers about the progress of this order.Step 1: Turning to the Custom Shipment Status PagePlease go to the ParcelPanel admin, find the Tracking Page section, then click the Custom shipment status on the left side,  the Custom shipment status page appears.Step 2:  Filling in Status FieldsNext, you need to click the Add custom shipment status button and fill in the fields according to your needs, see the picture below for detailed operation.Step 3: Saving ChnagesFinally, remember to save your changes.Check on your tracking pageBefore:After:2. Manually update shipment statusParcelPanel provides auto-update shipment status for you; you can do other important things to drive sales. if you want to do it by yourself, follow the below instructions.Step 1: Please go to the ParcelPanel admin and click Order in the navigation bar, then select the shipments you want to manually change and continue to click Update status in the drop-down menu.Step 2: Next, you need to disable the Automatic shipment status update and check the shipment status you want to change.Step 3:Finally, set up the date and time according to your needs and save your changes. See the whole process in the following pictures.Check on your store tracking pageBefore:After:Notes:If you manually change the shipment status, our tracking system will not automatically update it. If you want automatic updates, please re-enable the Automatic shipment status update again.

By default, ParcelPanel auto-generates a tracking page that inherits your Shopify store theme style to help build brand identity. If you want to make some custom changes, check out the following instructions:1. What Are CSS Codes?In layman's terms, CSS (Cascading Style Sheets) code helps to transform plain text pages into unique stylized web pages with advanced animations and responsive designs by adding them to the basic HTML. For beginners, we can just add the ready-made code into page HTML to achieve some UI design. If you still need clarification about it, feel free to contact us, and we are always happy to assist you.2. CSS Code to Customize Your Tracking PageHere is the list of CSS codes:1. Center the tracking page title2. Change the font size of the tracking page title3. Center the tracking section4. Customize the input fields5. Customize the track button6. Add the hover effect of the tracking button7. Customize the color of the product link on the tracking page8. Change the text color of tracking details9. Solve the issue that there are some black points on the left of the tracking detailed info10. Add some padding to the top of the tracking page11. Solve the issue that the order status text is overlapped12. Change the color of the icons above the progress bar1. Center the tracking page title.pp_tracking_title{text-align: center;}2. Change the font size of the tracking page title.pp_tracking_title{font-size:42px;}3. Center the tracking section.pp_tracking_form{text-align:center;display: block !important} .pp_tracking_form input{display: inline-block !important}4. Customize the input fields.pp_tracking_content .PP-TextField__Input{padding:10px;border:1px solid #E6E6E6;}5. Customize the track button.pp_tracking_content button{background: #000 ;border: 1px solid #000 ;color: #FFFFFF;border-radius: 2px;padding: 10px 22px;}6. Add the hover effect of the tracking button.pp_tracking_content button:hover{background:#232323;}7. Customize the color of the product link on the tracking page.pp_tracking_product_show .pp_tracking_info_img_span a{color:#000000;}8. Change the text color of tracking details.pp_tracking_result_parent {color:#ffffff;}9. Solve the issue that there are some black points on the left of the tracking detailed info.pp_tracking_content li {list-style: none !important;} .pp_tracking_content li:before {display: none !important;}10. Add some padding to the top of the tracking page@media screen and (min-width: 768px) {.pp_tracking_content {padding-top: 160px !important;} }11. Solve the issue that the order status text is overlapped.pp_tracking_content .progress-bar-style .text-wrapper b {word-wrap: break-word !important;width: 108px;}12. Change the color of the icons above the progress bar.pp_tracking_content .progress-bar-style .icon-svg {fill: #ffffff;}

1. How Do We Sync and Track Your Orders?With the help of the Shopify API, Parcelpanel syncs the order data with the tracking number from the Orders section on your Shopify admin dashboard.Notes: In general, the Shopify API helps two different applications communicate with each other so that once you install Shopify apps, they can transmit information between your Shopify store and themselves.As for the sync time, it is set to the last 30 days by default. Also, you can change the sync time in the ParcelPanel admin according to your needs. Newcomers? We have a special offer for free syncing and tracking on last-day orders!Once an order is placed, it is automatically synced to the “Orders” tab in the Parcelpanel admin dashboard, even if a tracking number has not yet been added.At this stage, the order will appear in the “Pending“ status.The tracking number will be synced to ParcelPanel after you fill out and add a tracking number in your Shopify admin.  Notes: As for how to add the tracking number, it's not about ParcelPanel; we are only for tracking and do not handle fulfillment. We know that some merchants add the tracking number via the third-party fulfillment service, some use dropshipping apps, some add it manually one by one, etc. To find out which way is better for your Shopify store, we kindly suggest you ask Shopify support for help.Then our intelligent courier matching system will automatically detect the correct courier and retrieve tracking details from the courier.2. How Do We Retrieve the Tracking Details?ParcelPanel can retrieve tracking details from supported carriers. We have supported over 1,000 carriers worldwide so far; check out the list here: https://www.parcelpanel.com/couriers. If you want to add a new carrier, don't hesitate to contact our support team.We understand the importance of timely updating your shipment status. Please inform us if you find that there are no updates in the ParcelPanel admin but updates on the carriers’ websites. Our dedicated 24/7 support team will promptly investigate the issue for you.

ParcelPlanel provides an auto-generated tracking page for your Shopify store that is branded and SEO-friendly with rich custom elements. Adding it to your storefront makes it convenient for your customers to track their orders by themselves, thus decreasing the frequency of asking the support team. By doing this, you can reduce customer anxiety about asking "WIMOS," improve the post-purchase experience and promote more sales by offering recommendations of explosive or featured products.ParcelPanel Tracking Page Installation Video Tutorial: https://youtu.be/PIXhnZrwGNI Example Tracking Page:Follow the instructions to generate the order tracking page for your Shopify store:Step1: Finding Navigation PageFirstly, you should go to your Shopify store admin, find the "Online Store" in the "Sales channels" section, click Navigation, and then the Navigation page right before your eye.Step 2: Adding Tracking PageSecondly, you can choose a preferred menu to add this tracking page. Usually, the main menu is the best choice, which brings your customers back to shopping and drives sales for your store.Step 3: Filling Menu ItemThirdly, you need to click “Add menu item" to fill in the “Name” and “Link” fields.Then, copy the following code:"/apps/parcelpanel"After that, fill in the Name field according to your needs, paste the code into the Link field, click it from the drop-down menu, and click the Add button.Step 4: Saving Your ChangesLast but not least, remember to save your changes.